Privacy policy

Effective as of 01/05/2025

Thank you for visiting nk interior solutions limited's website. Your privacy is important to us, and we are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or otherwise interact with us. By using our website or providing us with your personal data, you consent to the practices described in this policy.

What we collect

Personal Information: We may collect personal information such as your name, email address, phone number, postcode, project details and recordings of communication when you submit a form, call, or otherwise communicate with us.

Non-Personal Information: We automatically collect certain non-personal information when you visit our website, such as your IP address, browser type, operating system, and browsing preferences using cookies and similar technologies. You can manage cookie preferences through your browser settings.

Call recordings: We may record incoming telephone calls to our business for training, quality assurance, compliance, and verifying lead source purposes. Call recordings may contain personal data such as your name, contact details, and information relating to your project or enquiry. Recordings are stored securely and retained for no longer than 90 days. You have the right to request access to your personal data, including call recordings where reasonably available. To make a request, please contact us using the details provided in this policy.

How we use it

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request, such as, but not limited to, designing and installing kitchens, bedrooms and bathrooms.
• To communicate with you, including sending appointment confirmations, reminders, and service-related updates.
• To help us understand and verify which marketing source led you to contact our business.
• To improve our website, services, and customer experience.
• To send promotional offers, newsletters, and marketing communications if you have opted in to receive them.

What we do with it

We may disclose your personal information to:

• Service providers who assist us in operating our website and providing our services.
• Third parties as required by law or to protect our rights and property.
• We do not sell or rent your personal information to third parties for marketing purposes.

How we keep it safe

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or disclosure.

How long we keep it for

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, usually a maximum of 90 days.

Your legal rights

You have the right to:

• Access and receive a copy of the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your personal information under certain circumstances.
• Object to the processing of your personal information.
  Withdraw your consent for receiving marketing communications at any time.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings.

Young people's privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

International transfers

Your personal information may be transferred to and processed in countries outside of the UK and the European Economic Area (EEA). We ensure that adequate safeguards are in place to protect your personal information if and when it is transferred internationally.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.